CITADEL power bank undergoing professional electronics testing
CITADEL Warranty & Service

Warranty You Can Trust

Warranty at CITADEL is built around reliability, transparency and fair service. We stand behind what we build — before purchase, during ownership and when support is needed.

Register Product Start Warranty Request

Our Warranty Promise

Built around the product.
Designed around trust.

CITADEL warranty is built around product reliability, transparent rules and fair technical evaluation. Our goal is not to make service complicated. It is to make the outcome clear, responsible and consistent.

Reliability Products designed and evaluated for dependable everyday performance.
Transparency Clear warranty conditions without hidden service rules.
Fair Service Every valid case is handled with technical care and responsibility.
CITADEL technician performing electronics quality testing

Warranty Period

Clear from the beginning.

Warranty timing is based on CITADEL product records and the product’s Production Date, creating a clear and verifiable service timeline.

20

Months Base Warranty

Every eligible CITADEL product receives a 20-month Base Warranty starting from its recorded Production Date.

8

Month Registration Window

Product registration is available during the first eight months following the Production Date.

28

Month Maximum Coverage

When registered within the eligible window, coverage runs for 20 months from Registration Date, subject to a maximum of 28 months from Production Date.

Registration is not required for Base Warranty coverage. Warranty eligibility is determined from CITADEL product records and Production Date, not from the purchase invoice date.

Coverage

What the warranty covers — and what it does not.

What Our Warranty Covers

  • Manufacturing defects
  • Material defects
  • Workmanship issues
  • Functional failures under normal intended use

What Is Not Covered

  • Physical damage caused by accidents, drops or impacts
  • Water or moisture damage
  • Unauthorized repair, modification or alteration
  • Damage caused by misuse or incorrect operation
  • Problems caused by incompatible accessories
  • Normal wear, including natural battery aging over time

Warranty Claim Process

A clear path from request to resolution.

Each warranty case follows a structured process designed to protect both product integrity and customer fairness.

STEP 01

Submit Your Request

Provide the product information and a clear description of the issue.

STEP 02

Verification

CITADEL verifies product authenticity, identity and warranty status.

STEP 03

Technical Inspection

When required, the product is technically inspected to identify the cause of failure.

STEP 04

Resolution

CITADEL provides the appropriate repair, replacement or other approved resolution.

CITADEL electronics diagnostics and technical inspection

Technical Inspection

Evidence before assumptions.

When technical inspection is required, the product is evaluated using appropriate electronics test equipment and diagnostic procedures.

  • Product identity and warranty status verification
  • Electrical and functional testing where applicable
  • Inspection for physical, environmental or unauthorized modification damage
  • Documented technical assessment before service resolution
Service Policy Shipping Responsibility

Customers are responsible for sending the product to the designated CITADEL service location for inspection. For approved warranty cases, CITADEL covers the shipping cost of the repaired or replacement product back to the customer.

Our Commitment

Warranty is not only a policy.

It represents our responsibility toward every customer who chooses a CITADEL product. We build with engineering discipline, communicate with transparency and support our customers with respect.

Exactly As Stated

CITADEL customer receiving warranty and service support

Frequently Asked Questions

Warranty, clearly explained.

Do I need an invoice?
No. Warranty eligibility and timing are determined from CITADEL product identity records and Production Date rather than the purchase invoice date.
Do I need product registration?
Registration is not required for the 20-month Base Warranty. Registration is optional and can extend the effective coverage period when completed within the first eight months from Production Date.
What happens after technical inspection?
CITADEL evaluates the inspection findings and warranty status, then determines the appropriate resolution. Depending on the case, this may include repair, replacement or another approved service solution.
How long does warranty service take?
Service time depends on the product condition, inspection requirements, logistics and availability of the appropriate resolution. CITADEL aims to complete each case as efficiently as possible while maintaining proper technical evaluation.
Can I claim warranty without registering the product?
Yes. An eligible product can receive warranty service during its Base Warranty period even if it has not been registered.

Need Warranty Support?

Start your service request and let CITADEL verify the product, warranty status and next appropriate step.

Register Product Start Warranty Request